GENERAL INFORMATION

What are your hours?

All pick-ups are by appointment. All items are made once you’ve placed your order. This means that everything is made fresh just for you! The exception is during the Farmer Market season when you can find me with seasonal items on most weekends at various markets throughout the area. CALENDAR

Where are you located?

The bakery kitchen is located in Bucks County, PA, a northern suburb of Philadelphia at 77 Downey Drive, Suite 4, Warminster, PA 18974. It’s located in a small shopping strip inside the neighborhood of Warminster Heights. MAP

What methods of payment do you accept?

I accept cash and credit cards. All credit card transactions are made online through PayPal or Square (or Etsy if you purchase cookies there). You do not need an account with any of those sites to pay for your order. I will never ask for your credit card information on the phone or in an email. If there are any problems, you and I will both have means of protecting ourselves within the guidelines and policies of those companies.

Do you ship?

I’ve been shipping my decorated butter cookies for 8 years within the United States. I ship using the USPS Priority Mail service which takes 2-4 days. I’ve tried other companies but the USPS has the best prices and deliver my cookies with care.

Do you make desserts for special dietary needs? Gluten-free? Nut-free? Vegan?

I do not have any specialty recipes that I will sell with confidence. I am not set up to make products free of allergens. I can adjust some recipes to be wheat-free and nut-free with the understanding that though an allergen may not be listed in the ingredients, everything is produced in a facility containing known food allergens, including, but not limited to: wheat, eggs, milk, soy, peanuts, tree nuts and various fruits and vegetables. All of my recipes have one or more of the following: milk, eggs and butter.

Are you hiring?

I’m going to remain a one-woman shop for now. That includes interns.

CUSTOM DESSERTS

How do I order a custom dessert (cakes, cupcakes, cookies, etc)?

It’s best to start by filling out the detailed inquiry form. The more details you include, the better I am able to help you from the start. You can even upload inspiration images.

When should I place my order?

As soon as you know you what you want! I work on a first come, first served basis and it’s a small bakery. Your desserts will be made as close to delivery/pick-up/shipping as possible even if ordered 6 months in advance.

How much do custom desserts cost?

Pricing is directly linked to the time it takes to complete your order - which is determined by level of design and size of the order - and the ingredients used. Knowing your maximum budget and serving requirements keeps me from designing something you love but can’t afford. Most of the time I can create something well within your budget.

Why do you need a deposit for my custom order?

Your deposit reserves the date of your event as well as allowing me to plan everything ahead of time. A lot of planning goes into making my custom desserts. After I’ve sketched up your designs and received your approval specialty ingredients or materials may need to be ordered and unique and personalized pieces (like custom stencils or cookie cutters) need to be made in advance of baking and decorating. I may even be turning away other orders so that every cake and cookie order gets the individual attention it deserves.

Can I taste your cakes and/or cookies before placing my order?

Absolutely! Tastings aren’t just for wedding cakes, either. I do ask for payment for tastings but the cost is credited to orders of $100 or more when placed within 4 weeks. Cost of tastings will be determined by the items you are tasting. Tastings are all packaged as to-go boxes and can be picked-up or delivered (delivery charges may apply).

CAKES

Will my cake need to be refrigerated?

Yes. There are no added preservatives in my cakes. Buttercream is made with real butter. Ganache and whipped cream are made with real cream. Cream cheese buttercream is made with-can you guess?- real butter and cream cheese. Your cake will taste best closer to room temperature, so take it out in advance to take away the chill, but it should not be left out overnight. Timing will depend on size and particular ingredients, so I will help you to know what will work best.

How do you price your cakes?

Buttercream cakes start at $3.75/serving. Fondant cakes start at $4.25/serving. But all custom cakes are priced based on the size and level of detail and ingredients used.

When do I pay for my cake?

As soon as possible. Since I have limited space and time to spend on custom orders each week it’s best to secure the date as soon as you can. You can pay a 40% deposit to secure your date (the remainder of your total will be due 2 weeks prior to the event date) or pay in full.

When should I order my cake? Can I order a cake for same day or next day pick-up?

Katie’s is a custom-order bakery, which means I only make what my customers order. That means everything is made fresh, just for you. Basic layer cakes need a minimum of 3 days (72 hours) to prepare, but I would appreciate more time if it’s possible. More elaborate cakes will need more time and I work on a first come, first served basis.

What flavors do you have?

Check out my cake menu. Don’t see what you want? Get in touch and find out if it’s something I can make.

Do you freeze your cakes?

Not unless I need to chill it extra fast in order to cut and carve it into shape.

Can you put fresh flowers on my cake?

Yes. I prefer to work alongside your florist to arrange the flowers so that if there is any damage to the cake I can fix any dings. Please make sure your florist know the blooms will placed on your cake and that they are safe to be in contact with food.

What size cake do I need?

Take a look my cake cutting and serving size guide. Will you have other desserts? Do your guests expect large or small portions? Will they want seconds? Is this a children’s party or just adults? Or a mix? I’m happy to work with you to figure out how much cake you’ll need.

MORE ANSWERS COMING SOON…